Return Merchandise: Our policy, compliance with regulations, is grant you the right to return any item you purchased in the Winery House in the term of 14 days from the date of receipt.
Returns fresh or food products will be accepted in poor condition, either by its manufacture, preservation or transport.
No need to provide any explanation, any article (except fresh or food), bought at Winery in The House, returned in its original packaging, sealed and in perfect condition will be accepted without further.
Within a period of 30 days of the receipt of the return, Wine cellar The House agree to your refund. Before making the return, You will have to notify the customer service department.
If the reason for the return was that the returned item is defective or does not correspond to the request in order, Wine cellar The House will bear the expenses of return and new shipment.
If the reason for the return is that the request is not satisfied, we will refund the amount but not the shipping or return costs.
Cancellation of order: If you cancel the order arrives before the goods the customer will not have any expenses. In the event of cancellation after the departure of the order, the customer will be responsible for shipping costs and the costs of returning the same order.
You can not accept any package that lacks some of the elements of identification of the sender (name, surnames, address, order number) and we will not accept any exchange or refund if we have not previously received any notice.